Frequently Asked Questions
Everything you need to know about Eva NYC products and orders.
Are Eva NYC products cruelty-free and vegan?
Yes! All Eva NYC products are certified cruelty-free through Leaping Bunny and are 100% vegan, containing no animal-derived ingredients.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and gently used or unused.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to bring Eva NYC to more countries in the near future.
Are your hair tools covered by a warranty?
Absolutely. All Eva NYC hair tools come with a 1-year limited warranty that covers manufacturer defects from the date of purchase.
Are your products safe for color-treated hair?
Yes, our formulas are designed to be gentle and are safe for use on color-treated, keratin-treated, and Brazilian-blowout-treated hair.